Frequently Asked Questions
Beauty is a journey—we're here to help when things don't go as planned.
What is your shipping policy?
We offer standard shipping globally. Orders are typically processed within 48 hours and arrive within 5-7 business days depending on your location.
Can I return a product if I have an allergic reaction?
Your safety is our priority. If you experience any sensitivity, please contact our support team within 14 days of receipt for a full refund or store credit.
Are your beauty products cruelty-free?
Yes, all products sold at 'Something went wrong' are 100% cruelty-free and never tested on animals at any stage of production.
What should I do if my order arrives damaged?
If your items arrive broken or leaking, please take a photo and email it to our support team immediately. We will ship a replacement at no extra cost.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.