Returns & Exchanges
At Something Went Wrong, we believe beauty should be stress-free, so we offer a 30-day window for returns on all products that don't meet your expectations. Whether the shade wasn't right or your skin had other plans, we are here to make the resolution process seamless.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all caps are tightened and safety seals are noted, then attach the prepaid shipping label provided.
Ship It Back
Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt to monitor your return's journey back to our lab.
Receive Your Refund
Once our team inspects the return, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing